I took down that last post, and if you're wondering why, it was because I said I was giving Thule the right of reply, but then I didn't. That offended my ethical blogging sensibilities.
A couple of further details of the story may amuse you, though.
We arrived at the village in Oxfordshire where my cousin lives, from whom we were reclaiming the roof box whilst conscientiously not finishing our sentences with prepositions. We'd set off from Brighton at 5.30am (it's a long way to Edinburgh, from Brighton, via rural Oxfordshire). To be brief, it turned out that the roof box didn't fit on the new bars that we'd bought from Halfords. They were Thule's own brand, mind you, but the roof box must be 10 years old, and I guess designs change. My cousin had a couple of sets of roof bars that we tried, but neither of those fitted our car. So we returned to Scotland roof boxless.
Meanwhile, a nice follow-up phone call from Parcelforce to check we'd got the original set (top marks, Parcelforce), revealed this. Thule DID authorise the bars to be redirected from Scotland to Brighton, by overnight delivery. They DID arrive on Saturday. Sadly, they arrived at the address that Thule gave Parcelforce, which had the wrong house number on it. But Thule did, at least, try. I guess anyone can misread a 6 for a 4.
So now we still have no roof box, but (hopefully) a refund is on its way from Thule for the original set of roof bars, which are now in the hands of some puzzled people down the street from my mum.
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Alright we'll let them off then, they did try to put their mistake right, just messed it up by making another mistake. You've got to give them marks for consistency!
ReplyDeleteI keep seeing Thule boxes on top of cars since I read your post.
I think you're very generous to say that anyone can misread a 6 for a 4.....hope you and the roof box are together soon.
ReplyDelete